APPOINTMENT OF AN ORGANISATIONAL CHANGE MANAGEMENT (OCM) MANAGED SERVICE PROVIDER TO SUPPORT THE TICKETING PROGRAMME FOR A PERIOD OF 6 MONTHSClosed

Overview

This RFQ seeks the appointment of an Organisational Change Management (OCM) Managed Service Provider to support PRASA's Ticketing Programme for a 6-month period. Bidders should be organisations with proven change-management, stakeholder engagement, communications, training and knowledge-transfer capabilities; experience in passenger rail or transport is advantageous. Key roles to be supplied include Programme Manager/Engagement Lead, Change Management Lead, and Training/Business Readiness Lead, with CV evidence.

Requirements

• Minimum project team: three mandatory roles with specified years of experience and qualifications; no person may hold more than two key roles without approval.
• Evidence: complete Annexure B CVs with qualifications; CVs not older than 3 months; client references including passenger rail/transport.
• Mandatory compliance: complete RFQ returnables, and any JV/Partnerships agreements.
• Basic compliance: SANAS B-BBEE certificate or sworn affidavit, CSD number, SARS Tax Compliance Status, CIPC registration, and IDs for directors.
• Technical compliance: signed consent letters for CVs; client reference letters for passenger-rail projects.
• Deliverables: 26-week contract (12 weeks execution, 14 weeks knowledge transfer); outputs editable and handover to PRASA; stage-gate governance and regular reporting.
• Evaluation: Stage 2 requires minimum 70/100; Stage 3 uses 80/20 pricing and specific-goals scoring (BBEE, Black-owned, etc.).

How to Apply

• Submission: electronically via SAP Ariba Family Network; closing 25 Sep 2026 10:00; bid validity 60 working days (see 10374522 COVER PAGE.docx).
• Documents to submit: pricing (Annexure A), CVs (Annexure B), client references (Annexure C); ensure SBDs and use required specific-goals docs (SBD6.1) (see attached cover page).
• Registrations: CSD, SARS Tax Compliance PIN, CIPC registration; certified qualifications within 3 months.
• Briefing: no mandatory briefing unless PRASA issues an amendment (as per the RFQ process).
• Where to obtain docs: pricing, CV cover pages, and reference schedules are in the attached Annexures and the SAP Ariba portal (see 10374522 COVER PAGE.docx).