BID FOR THE APPOINTMENT OF A SERVICE PROVIDER FOR RENEWAL OF DESKTOP AND LAPTOP BACKUP SOLUTION FOR A PERIOD OF 24 MONTHS

Overview

This tender seeks a service provider to renew maintenance, support, professional services, training and related services for the Department of Public Works & Infrastructure's desktop and laptop backup solution (Cibecs Endpoint Cloud) for 24 months, covering 1,600 endpoints. Bidders should have IT/endpoint protection implementation and support experience, be registered on the Central Supplier Database, be tax compliant (SARS PIN), and, if VAT-registered, provide VAT status. SA-based development/support, remote migration capabilities, and references for at least 1,000 users are advantageous.

Requirements

• Tax/compliance: tax obligations, SARS PIN, TCS where applicable; CSD registration prior award; VAT vendor status if applicable.
• References: minimum two, not older than 10 years, totaling at least 1,000 users; include client name, contact, project synopsis and dates.
• Administrative: bid on official forms, sign documents, price in words, 120-day validity; PPPFA/PPR 2022 evaluation; cannot be from state personnel.
• Technical: service must cover 1,600 endpoints with integrated management, device/data security, remote migration capability, self-service restore, data retention, and SA data residency; SA-based support and maintenance for 24 months.
• Operational: 4-hour response window for maintenance; quarterly service reviews; training for staff (vendor-certified for 5 delegates; 8 workshop sessions during 24 months).
• Financial/contract: fixed pricing for 24 months; currency adjustments per ROE; brand-name flexibility (equivalent items allowed); insurance/indemnity; contract period of 24 months; risk-based supplier due diligence.

How to Apply

• Submission deadline: 29 October 2026 at 11:00. Submission may be electronic; also bids must be deposited in the Bhisho bid box (Qhasana Building, Ground Floor).
• Submission method: Electronic submission accepted; physical bid box deposits accepted at the DPW&I Bhisho address.
• Documents to complete/submit: official forms (SBD1 Part A, Part B; SBD4; SBD7 contract form), pricing schedule; PPPFA forms; tax/compliance docs; CSD/SARS TCS evidence; VAT registration if applicable.
• Registrations/pre-qualifications: CSD registration prior award; SARS TCS PIN; VAT vendor status where applicable.
• Briefing: briefing details not specified here; venue listed as Qhasana Building, Ground Floor, Bhisho.
• Bid documents access: downloadable from National Treasury eTender Portal or DPW website from 25 Sep 2026; see attached documents (SCMU5-26/27-0062.pdf, SCMU5_26_27_0062.pdf).