CUSTOMER CARE TRAINING FOR 05 OFFICIALSClosed

Overview

Procurement of in-house Customer Care Training for 5 municipal officials. Ingquza Hill Local Municipality invites qualified training providers to deliver a 5-day in-house program within the Municipality, with accreditation and learner certificates. This is an Open Bids RFQ with a 90-day tender validity; closing 19 Oct 2026, 12:00, at 135 Main Street, Flagstaff.

Requirements

• Valid full CSD registration; SARS TCS PIN; signed MBD1-9 declarations; proof no undisputed municipal accounts overdue >30 days; accreditation with relevant SETA/LGSETA.
• Training provider must be accredited with ETQA/SETA; facilitator(s) with SETA accreditation; CVs and facilitator qualifications submitted at least 5 days before start.
• Minimum 3 years’ experience delivering similar services; evidence required (references/letters).
• Provide in-house training within municipal jurisdiction; service level agreement signed before implementation.
• Training specifics: 5 days; target group of 5 officials; traveling, accommodation, and meals for the facilitator; certificates of attendance (one month after) and competency (four months after); upload learners to NLRDB within 5 days after appointment.
• Evaluation uses Functionality (100 points) with thresholds; pricing and specific goals also apply (80/20 or 90/10 preference as applicable).
• Use original bid documents; no late submissions; site/briefing details only if advertised as mandatory.

How to Apply

• Obtain tender documents from ihlm.gov.za (Procurement: Open Bids / E-Tender Portal) (TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf).
• Submit by hand in a sealed envelope to the Tender Box at 135 Main Street, Flagstaff, 4810, clearly endorsed with IHLM/49/2026-27/CORP, by 12:00 on 19 October 2026 (no late submissions).
• Use official forms: MBD1, MBD2, MBD3.1/3.3, MBD4, MBD6.1, and the Pricing Schedule; include Tax Clearance (TCS PIN) and CSD details as required.
• Important contacts for enquiries: M. Mfingwana, A. Antongana (Corporate Services / SCM) (see attached tender text).
• Briefing/site attendance only if listed in adverts (not specified here) (TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf).