ENTERPRISE CONTENT MANAGEMENT (ECM) STRATEGY, GOVERNANCE FRAMEWORK, TARGET ARCHITECTURE, TECHNOLOGY ROADMAP AND NARSSA-COMPLIANT ORGANISATIONAL FILE PLAN FOR A DURATION OF SIX(6) MONTHSClosed

Overview

PRASA seeks a service provider to develop an Enterprise Content Management (ECM) Strategy, Governance Framework, Target Architecture, Technology Roadmap and a NARSSA-compliant Organisational File Plan for six months, including change management and four ECM use cases. Bidders should have ECM/records management, architecture, governance, and public-sector delivery experience, with relevant certifications (e.g., ISO 9001, ISO 27001, ISO 20000) and familiarity with NARSSA requirements.

Requirements

• Five mandatory resources: ECM Programme Manager/Strategy Lead; Records Management/File Plan Specialist; ECM Solution Architect; Business Analyst; ECM Application Specialist (with required degrees, years of experience, and relevant certifications).
• Compliance and governance: adherence to NARSSA directives, POPIA/PAIA, PFMA, and applicable PRASA policies; delivery of governance artifacts, RACI, policies, and templates.
• Mandatory evidence: signed RFQ documents and declarations; B-BBEE; CSD registration; SARS Tax Compliance PIN; CIPC registration documents; directors’ IDs.
• Mandatory technical standards: ISO 9001 and ISO/IEC 20000 certifications; alignment to ISO 27001 and other relevant standards; ability to support NARSSA submission.

How to Apply

• Submission deadline: 30 September 2026 at 10:00, electronically via SAP Ariba Business Network (link in RFQ cover page). (RFQ Cover Page for ECM Strategy 10374515 eTENDER PORTAL.docx)
• Documents to submit: completed RFQ returnable schedules, declarations, SBDs; B-BBEE evidence; CSD, SARS TCC PIN, CIPC docs, directors’ IDs; CVs and qualifications for the five mandatory resources; Annexures B and C. (Annexure B/C)
• Briefing: no supplier briefing session. (RFQ Spec)
• Pre-qualifications: ensure CSD registration, valid SARS TCC PIN, B-BBEE, and company registration documents. (RFQ Cover Page / Annexures)
• Where to obtain: bid documents and submission via SAP Ariba. (RFQ Cover Page)
• References and submissions: include Annexure B (resource schedules) and Annexure C (references). (Annexures B & C)