Genesys License Renewal for a period of 12 MonthsClosed

Overview

RFQ for Genesys license renewal and related contact center services for a 12-month period, inviting bids from IT/telecom professionals with Genesys licensing, migration, hosted contact center, on-premise components, and resellers accreditation. (RFQ 202036 Genesys License Renewal.pdf) Scope covers migration from an existing provider, Genesys Hosted Contact Center Services, Genesys Engage Base Package renewal, MCP Recording Connector, Local Support, SIP/Quality licenses, and related deliverables.

Requirements

• Treasury Central Supplier Database (CSD) registration report
• Valid BBBEE certificate or sworn affidavit (Specific Goal claim)
• SBD 4 Bidder’s Disclosure
• SBD 6.1 Preference Points Claim Form
• Appendix A – Non-Disclosure Agreement
• Mandatory reseller/partners accreditation documentation

How to Apply

• Submission deadline: 28 July 2026 at 11:00; late submissions not accepted (RFQ; PDF via email) (RFQ 202036 Genesys License Renewal.pdf)
• Submission method: email to Luvuyo.Tshabalala@sabs.co.za and procurement.request@sabs.co.za; max 14 MB per file; PDFs only (no links/we-transfer) (RFQ 202036 Genesys License Renewal.pdf)
• Documents to submit: as above (CSD, BBBEE, SBD forms, NDA) and any required accreditation evidence (RFQ 202036 Genesys License Renewal.pdf)
• Pre-qualifications/registrations: CSD registration; BBBEE documentation; adherence to SABS terms (RFQ 202036 Genesys License Renewal.pdf)
• Briefing: non-compulsory; not applicable (RFQ 202036 Genesys License Renewal.pdf)
• Where to obtain documents: RFQ details and terms referenced on SABS procurement pages; see attached RFQ document (RFQ 202036 Genesys License Renewal.pdf)