NMC/RMC Atmos Maintenance and Support for a period of (5) five years.

Overview

NMC/RMC Atmos Maintenance and Support for a period of five years. This contract covers comprehensive maintenance and support for the CallCabinet Atmos voice-recording system, including software updates, patches, hardware maintenance, and ad hoc enhancements to ensure operational continuity and regulatory compliance. Suitable bidders are IT service providers with experience in voice-recording systems, software maintenance, and ISO 9001‑based quality management; bidders must meet Eskom’s eligibility criteria and procurement policies.

Requirements

• Demonstrated eligibility under Eskom’s procurement rules; no sanctions or conflicts of interest; not on tender defaulters list.
• A formal QMS conforming to ISO 9001 (valid certificate) and implementation across the supplier and any sub-suppliers; main supplier to manage sub-supplier quality.
• Mandatory returnables and documentation: SBD forms (e.g., SBD 1, SBD 6.1) and Annexures A–M, including pricing (Annexure Q), SDL&I (Annexure S), Third-Party Risk Assessment (Annexure T), Supplier Integrity Pact, etc.
• Security, data protection, and risk: complete the Third-Party Security Risk Assessment Questionnaire; comply with Eskom’s integrity/pact requirements.
• Contract terms: NEC PSC as the contract basis; provide CSD registration; consider Performance Bond (10% of contract value) if required; comply with Eskom payment terms (30–60 days depending on contract value).
• Evaluation: functionality criteria (Annexure K) with pre-qualification of quality; price and specific-goal scoring under Eskom’s SDL&I framework.
• Clarifications and site/briefing: non-compulsory clarification meeting (3 November 2026, 12:00 via Teams; link in RFP documents).

How to Apply

• Review eligibility and collect required forms (SBDs, Annexures A–M, QM58 Form A, pricing, SDL&I, TPR questionnaire) as per the RFP Annexures.
• Prepare and upload all documents in PDF to the Eskom E-tendering portal (no hard copies; max 500 MB per document; pricing in electronic format).
• Submit before the closing date/time: 12 November 2026 (10:00 SA time) via https://etendering.eskom.co.za/ (RFP 240-114238630 Rev 28).
• Attend the non-mandatory clarification session (03 November 2026) via Microsoft Teams (link in the RFP).
• Access documents on Eskom Tender Bulletin/E-tendering portal; follow Submission Status: complete and ensure latest version is used. (RFP documents: 240-114238630 Rev 28)