PROCUREMENT OF LABWARE LIMS SUPPORT SERVICESClosed

Overview

Procurement of Labware LIMS Support Services. Mintek invites proposals for a 12-month Labware LIMS support contract, open to Labware LIMS resellers/partners with proven LIMS support experience. Bidders should cover 1st–3rd line support, remote and onsite delivery, knowledge transfer, and SLA-driven service delivery, with Mintek hosting the LIMS infrastructure at 200 Malibongwe Drive, Randburg.

Requirements

• Demonstrated capability to provide 1st, 2nd, and 3rd line Labware LIMS support, plus a defined Team Structure, SLA, and technical approach.
• At least two resources with 5+ years of Labware LIMS experience (CVs and qualifications required) and at least two resources with ITIL or equivalent service management credentials.
• Minimum three Labware LIMS reference letters (not older than 5 years).
• Compliance documentation: CSD registration, tax clearance/pin (and JV/CSD requirements if a consortium), VAT registration; pricing and business documents per SBD standards.
• Ability to provide both remote and onsite support (Gauteng preferred); after-hours support at a quoted rate; monthly SLA meetings and knowledge transfer throughout the contract.
• Compliance with broader GCC terms (insurance, OHSA, WCP, etc.) as applicable to the contract; adherence to PPPFA 80/20 evaluation, with 70+ functionality points required to progress to price/goal evaluation. (MTK 11/2026 Tender Document)

How to Apply

• Submission deadline: 09 October 2026 at 12:00. Questions close: 25 September 2026 at 15:00. Briefing: 22 September 2026 at 11:00 (non-compulsory). Briefing venue: Online via Teams. (MTK 11/2026 Tender Document)
• Submission method: Online Tender Box via https://secure.sabeexdms.com/organisation/view/5496. Do not submit by fax/email; use the online portal. (MTK 11/2026 Tender Document)
• Documents to submit: MT F1–F4, MTF 05, MTF 06, SBD 4, SBD 6.1, CSD report, and JV agreement if applicable. Include tax clearance or CSD proof as required. (MTK 11/2026 Tender Document)
• Registrations: Central Supplier Database (CSD) registration; tax compliance status (PIN/TCS) for all parties, including JV/sub-contractors. (MTK 11/2026 Tender Document)
• Briefing: 22 September 2026 at 11:00; online via Microsoft Teams (non-mandatory). (MTK 11/2026 Tender Document)
• Where to obtain documents: Tender documents and submission portal are on Mintek’s tender page/online box (see above). (MTK 11/2026 Tender Document)