Provision of a WhatsApp AI-enabled omnichannel communication platform for SAQA, including implementation, integration, and support servicesClosed

Overview

Provision of a WhatsApp AI-enabled omnichannel communication platform for SAQA, including implementation, integration, and support services. Eligible bidders are service providers with: WhatsApp Business API/AI chatbot capabilities, Azure/OpenAI integration experience, secure data handling compliant with POPIA, and the ability to integrate with SAQA systems.

Requirements

• Design, implement, and support a WhatsApp Business API-based AI solution with omnichannel capabilities and Azure/OpenAI integration.
• Develop an NLP-based AI chatbot to automate FAQs, guide applicants, and provide real-time status updates; support escalation to humans.
• Integrate with Microsoft Azure services (OpenAI, Blob Storage, APIs, Functions) and SAQA internal applications; ensure secure document processing and storage.
• Implement process automation for submissions, status tracking, document validation, with real-time notifications and escalation.
• Provide reporting and analytics dashboards (usage, interactions, performance); ensure compliance with POPIA and government ICT standards; implement encryption.
• Training, ongoing support, maintenance, and SLA adherence; determine escalation procedures and issue resolution.
• Compliance and procurement requirements: submit CSD report, original/certified B-BBEE certificate or sworn affidavit, sign SBD 4 and SBD 6.1; PDF submissions only; GCC applies; adhere to PPPFA (80/20) with specific goals (e.g., 51% black ownership, 30% black woman ownership).

How to Apply

• Deadline: 31 July 2026 at 11:00; responses to rfq@saqa.org.za (PDFs only). Enquiries to Phumudzo Silimela (PSilimela@saqa.org.za).
• Documents to submit (refer to RFQ): signed SBD 4 and SBD 6.1; CSD Central Supplier Database report; original/certified B-BBEE certificate or sworn affidavit (SANAS logo visible); pricing schedule; any other required bid documents.
• Pricing: provide a 12-month price for the solution; rates valid for the contract duration and subject to escalation.
• Delivery expectation: SAQA will request goods via email and the successful bidder should deliver within 1 week (per pricing schedule section).
• Where to obtain bid documents: RFQ2026-27-30 WhatsApp Business API Solution.pdf (attached). For inquiries or clarifications, contact details above.