PROVISION OF CUSTOMER CARE TRAININGClosed

Overview

Provision of customer care training services for the Prince Albert Municipality (RFQ 129/2026). Bidders should be training/service providers capable of delivering customer care programs, with compliance to SCM requirements (CSD registration, tax clearance, BBBEE, CIDB if applicable) and the municipality’s 80/20 preference framework.

Requirements

• Valid tax clearance and CSD registration (or equivalent) for the bidder; separate pins/registrations for joint ventures if applicable.
• Completion and signing of standard bid forms: MBD1, MBD2, MBD4, MBD6.1, MBD8, MBD9, MBD15; pricing on MBD3.1.
• BBBEE status certificate or sworn affidavit; proof required to claim points.
• CIDB registration if applicable; CSD and CIPC documents to be provided.
• Municipal rates/accounts verification for bidder and directors; lease or proof of locality may be required.
• Signed authorisation resolution for the bid’s signatory; compliance with GCC/SCC as applicable.

(Document details drawn from PAMun Bid Document RFQ 129_2026 and PAMun Bid Notice RFQ 129_2026.)

How to Apply

• Submission deadline: 16 October 2026 at 12:00. Bids remain valid for 90 days (see notices).
• Submission method: sealed envelope to Prince Albert Municipal Finance Building (Thusong Centre) or posted to Private Bag X53, Prince Albert, 6930; ensure quotation number and title on outside.
• Documents to complete/submit: MBD1, MBD2, MBD3.1 (pricing), MBD4, MBD6.1, MBD7.1/MBD7.2 as applicable, MBD8, MBD9, MBD15; BBBEE proof; CIDB/CSD documents; CIPC registration; municipal accounts; lease (for locality points) as applicable.
• Registrations/pre-qualifications: Central Supplier Database (CSD) registration; Tax clearance; CIDB if required; CSD/CIPC documents.
• Briefing: briefing venue/address noted as Thusong Centre, Adderley Street, Prince Albert (24/7 session details not stated in the attached content).
• Bid documents access: on Prince Albert Municipality’s website (Notice Board, Tenders and Quotations) or via Ms. Theolencia Biljohn at the listed office; cost for a hard copy is R150 (VAT included) if not downloaded. (Attached sources: PAMun Bid Document RFQ 129_2026 Customer Care Training.pdf; PAMun Bid Notice RFQ 129_2026 Customer Care Training.pdf)