RE-ADVERTISEMENT: APPOINTMENT OF A SERVICE PROVIDER TO HOST THE CITY OF TSHWANE’S FRAUD HOTLINE FACILITIES AT ITS OWN CALL CENTRE FOR A PERIOD OF SIX MONTHSClosed

Overview

RE-ADVERTISEMENT: APPOINTMENT OF A SERVICE PROVIDER TO HOST THE CITY OF TSHWANE’S FRAUD HOTLINE FACILITIES AT ITS OWN CALL CENTRE FOR A PERIOD OF SIX MONTHS. Bidders should be capable call-centre operators with privacy/whistleblowing compliance, multilingual 24/7 support, and the ability to provide ongoing reporting and disclosure management. Responses are via the online Ariba platform; closing 28 July 2026 at 10:00. (see Q01-01-2026-27 QUOTATION DOCUMENT.pdf)

Requirements

• Administrative/compliance: valid CSD registration or SARS TCS PIN; tax clearance; municipal rates up to date; owners/directors up to date on rates; MBD forms 1/4/5/8/9; audited statements if applicable; police clearance for deployed team.
• Mandatory qualifications: four (4) Call Centre Agents with CVs and certified qualifications; two (2) Project Managers with at least 5 years in forensic/legal practice and at least NQF level 7; minimum 2 years of prior call-centre management experience; two reference letters.
• Technical/operational: hosting the Fraud Hotline at own facility; support for 080 874 9263 with WhatsApp/Telegram and web-based access; 24/7 operation in at least four official languages (with English translation of reports); monthly/disclosures reporting and confidential handling; 30-day handover at contract end; data retention for duration plus 6 months; police/vetting clearance for the team.
• Financial/commercial: monthly fees broken down by activity (retainer, setup, excess calls, etc.); pricing schedule completeness; market-price viability considerations.
• Preference/ownership: 80/20 preference system; BBBEE and local-economy goals (e.g., 51% women-owned, disability, youth participation) with required documentation.

(Details and exact wording in attached QUOTATION DOCUMENTS: Q01-01-2026-27.pdf)

How to Apply

• Submission deadline: 28 July 2026 at 10:00.
• Submission method: online via the City of Tshwane e-tender/Ariba platform; no tender box submissions. See documents for the link (see Q01-01-2026-27 QUOTATION DOCUMENT.pdf).
• Documents to submit: MBD1/MBD4/MBD6.1 (preferential points form) plus MBD7 contract readiness; CSD summary or TCS PIN; BBBEE certificate or sworn affidavit; municipal rates/taxes; tax/compliance status; company registration; police clearance; CVs and qualifications; reference letters; pricing schedule.
• Pre-qualifications: CSD/PIN tax status; CoT returnable documents; police/vetting as required.
• Briefing: not applicable (N/A) per the tender documents.
• Where to obtain bid docs: online platform (Ariba) as indicated in the tender; (Q01-01-2026-27 QUOTATION DOCUMENT.pdf).