RENEWAL OF MANAGE ENGINE SERVICE DESKClosed

Overview

Renewal and expansion of the ManageEngine Service Desk licenses for QCTO, including renewal of Enterprise Edition, provisioning two new instances with twelve additional agent licenses, and 12 months of technical support. Bidders should have ManageEngine experience, public-sector deployment exposure, and relevant certifications. Submissions are via email to RFQ@qcto.org.za; no briefing session; closing 21 July 2026 at 11:00; delivery expected within four weeks of PO.

Requirements

• Renewal of ManageEngine ServiceDesk Plus – Enterprise Edition.
• Setup/configure 2 new instances with 12 additional agent licenses.
• 12 months of technical support and maintenance.
• Deliver full documentation of new instances’ setup, configurations, and user manuals.
• Three reference letters demonstrating relevant implementation/support experience (preferably in public sector) (TOR criteria).
• Understanding of cloud platforms, and integration with Exchange Online and Active Directory; security best practices.
• Certification or partnership with ManageEngine.
• Ability to provide user and admin training and comprehensive system documentation.
• Ongoing support per defined SLAs.
• Project must be delivered within four weeks of PO.

How to Apply

• Submission deadline and method: 21 July 2026 at 11:00; submit via email to RFQ@qcto.org.za. No briefing session (per TOR).
• Documents to submit (per RFQ): quotation; recent CSD report; valid BBBEE certificate or sworn affidavit; duly completed SBD forms; bank confirmation letter. (See RFQ attachments; SBD references: SBD 6.1 for preference points, SBD 4 for bidder disclosure.)
  • Attachments referenced: SBD 6.1.pdf..pdf, Standard Bidding Document (SBD) 4.pdf..pdf, RFQ - Engine Service Desk.pdf.
• Required registrations/pre-qualifications: obtain CSD report; BBBEE documentation; bank confirmation; ensure VAT status if applicable (RFQ requires VAT-inclusive pricing for VAT-registered suppliers).
• Briefing: none (no briefing session).
• Where to obtain bid documents: attached to RFQ; inquiries to listed contacts (Ms Maluleke, Mr Tshifaro).
  • Inquiries: Maluleke.n@qcto.org.za; Tshifaro.h@qcto.org.za.