This tender closed on 20 Jul 2026. The page stays up for reference. See open tenders from South African Airways.
Request for Proposal for Call Centre ServicesClosed
Summary
AI-generated from the tender documents.
Overview
South African Airways seeks proposals for Call Centre Services to operate a 24/7 Global Contact Centre in English, German, Portuguese and French, covering Reservations, Voyager and related back-office functions, under a five-year contract. The RFP GSM025/2026 invites bids with a compulsory briefing on 13 July 2026 and closing on 20 July 2026, questions by 10 July 2026, and electronic submission (MS Teams briefing; 180-day bid validity). The bidder will work within SAA procurement policy and BBBEE requirements; SAA will provide core IT/telephony infrastructure.
Request for Proposal for Call Centre Services
- RFP GSM015-26 SAA SBD 4.pdf..pdf
- RFP GSM015-26 SAA SBD 1.pdf..pdf
- RFP GSM025-2026 - Request for Proposal for Call Centre Services.pdf..pdf
- RFP GSM015-26 SAA GENERAL CONDITIONS OF CONTRACT.pdf..pdf
- RFP GSM015-26 SAA SBD 6.1 POINT FORM (2).pdf..pdf
- RFP GSM015-26 SAA GENERAL CONDITIONS OF CONTRACT.pdf
- SAA General Conditions of Contract
- SBD 1
- RFP GSM 025-2026
- SBD 4
- SBD 6.1
- Bid Advertisement
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