REQUEST FOR INFORMATION(RFI) - CONFIGURATION, IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A WORK PRODUCTIVITY TOOL SOLUTION FOR A PERIOD OF THIRTY-SIX (36) MONTHS.Closed

Overview

The Road Accident Fund seeks information on a secure, cloud-enabled Work Productivity Tool Solution to be configured, implemented, maintained and supported for 36 months. Providers with an off-the-shelf productivity analytics/workforce analytics tool, public-sector deployment experience, cloud hosting, strong privacy controls, and integration with Microsoft 365, HR systems, ITSM, Jira/Azure DevOps should consider responding. (RFI text: RFI - Work productivity.pdf)

Requirements

• Demonstrated capability to configure, implement, maintain and support a 36-month Work Productivity Tool Solution.
• Off-the-shelf, cloud-enabled solution able to measure productivity via activity metrics, analytics, dashboards, and governance, with privacy safeguards.
• Integrations with Microsoft 365, Teams, Outlook, Entra ID, HR systems, ITSM/PM tools (e.g., Jira, Azure DevOps) and reporting platforms.
• Privacy-by-design, RBAC, data minimisation, configurable thresholds, transparent governance, and compliance with South African law and RAF governance.
• Real-time/historical analytics, configurable reporting, alerts, and management dashboards; data retention controls.
• Data onboarding/integration readiness; API-based or supported integration with cloud/on-prem systems.
• Security and continuity: encryption at rest/in transit, certifications (ISO 27001, SOC 2 or equivalent), MFA, DR/BCP, backups, auditability, and disaster recovery.
• Focus on user-centric productivity insights, with focus-time vs. collaboration analysis and human-centric interpretation.
• Phased delivery capability; reference implementations in public-sector SA within the last 6 years.
• Clear acceptance criteria, risk disclosures, and implementation methodology.

How to Apply

• Submissions must be emailed to bacsecretariat@raf.co.za, Attention: Demand Management, referencing RFI RAF/2026/00043; closing 22 July 2026 at 11:00. (RFI - Work productivity.pdf)
• No compulsory briefing session; enquiries must be in writing prior to close (reference paragraph numbers). (RFI - Work productivity.pdf)
• Required information (structure aligned to the RFI):
  • Company profile with size, financials, relevant experience, and at least one client reference.
  • Conceptual overview of the proposed solution (functionality, deployment model, architecture, configurability, integration).
  • Supporting material (presentations/demonstrations).
  • Indicative implementation methodology, high-level timelines, phases, deliverables, resources, preliminary costing.
  • Known limitations, constraints, assumptions, dependencies, exclusions, or risks.
  • Structured responses addressing capability, scalability, privacy controls, analytics maturity.
• Cost and licensing: provide indicative pricing with all components (licensing, implementation, onboarding, training, maintenance) for Year 1–3, including VAT, per the pricing table in the RFI. (RFI - Work productivity.pdf)