REQUEST FOR PROPOSAL FOR THE SUPPLY, INSTALLATION, COMMISSIONING, SUPPORT AND MAINTENANCE OF IT TELECOMMUNICATION SERVICES FOR A PERIOD OF 84 MONTHS TO AIRPORTS COMPANY SOUTH AFRICAClosed

Overview

This RFP seeks the supply, installation, commissioning, support and maintenance of IT telecommunication services for 84 months to Airports Company South Africa (ACSA). Suitable bidders are SA-based IT/telecom providers with proven WAN, Internet, SIP/voice, and Enterprise connectivity delivery across multiple sites, ICASA licensing, MS Teams integration capability, multi-site references, and the ability to host or port services to ACSA’s network.

Requirements

• Mandatory client reference letters: at least two letters from two different clients covering WAN, Enterprise Internet and Voice Carrier Services; each client operates ≥3 sites; letters on official letterhead with verifiable contact details.
• Experience: minimum five cumulative years for each service category; at least two signed letters per category; multi-site delivery confirmed.
• Infrastructure at bidder cost: bidder must supply all required infrastructure, fully compatible with Annexure A.
• Capacity and topology: provide WAN, Internet bandwidth and SIP at all locations; redundant POPs; full multi-site topology with maps; if using third-party POPs, provide partner details and signed intents.
• SLAs: uptime targets of 99.9% (sites JNB, CPT, DUR, PLZ) and 99.5% (GRJ, KIM, BFN, ELS, UTN); signed undertakings.
• Licenses: valid ICASA licenses (ECNS and/or IECS) in bidder name; provide certificates.
• Network topology and routing: full mesh backbone; no unintended dependencies on external routing protocols; provide topology diagram and signed undertakings.
• QoS and performance: jitter ≤35 ms for voice COS, low end-to-end packet loss; MTTR ≤0.5 hours; signed undertakings.
• IP/DNS/Domain: host ACSA DNS, PTR, MX for domains; route ACSA public IP ranges; sign undertakings.
• Fibre and reach: minimum 1 Gbps direct fibre between JNB and CPT with fully redundant routes; map evidence.
• Equipment compatibility: bidder equipment must support ACSA end devices with 1 Gbps SFP or 10 Gbps SFP+ transceivers; signed undertaking.
• Service continuity: porting of ACSA numbers; MS Teams integration with direct routing (no extra charges); signed undertakings.
• FTTH/FTTB: replace existing FTTH/FTTB/LTE services at locations per Annexure E within 12 weeks; signed undertaking.
• Documentation: provide all required letters, maps, licenses and signed undertakings as evidence (document reference: Annexure F - Mandatory Criteria.pdf).

How to Apply

• Briefing: mandatory briefing via Microsoft Teams on 2026-06-11 10:00; site visits per Annexure I; punctuality required.
• Deadlines: submission due 2026-07-24 12:00.
• Submission method/documents: not specified in the provided extracts; refer to the official bid documents for portal submission, forms and pricing schedules (Annexure F references mandatory criteria).
• Pre-qualifications: ICASA licenses required; bidder must hold ECNS/IECS licenses in its name.
• Documents to obtain: obtain the full bid package from the official tender process (Annexure F indicates mandatory criteria).