REQUEST FOR PROPOSAL (RFP) THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE INFORMATION & COMMUNICATION TECHNOLOGY (ICT) SUPPORT, MAINTENANCE, AND REPAIRS AT THE KWAZULU-NATAL MUSEUM FOR 5 YEARS (60 MONTHS)Closed

Overview

The KwaZulu-Natal Museum seeks a service provider to provide ICT support, maintenance and repairs for its IT infrastructure over a five-year term (60 months). The attached RFP outlines proactive/reactive ICT support, disaster recovery, backups, and on-site/remote services for servers, desktops, printers, network devices, and related equipment. Briefing is mandatory and held at 237 Jabu Ndlovu Street, Pietermaritzburg. Note: the title cites 60 months, while the body references 36 months in the attached documents.

Requirements

• Eligibility: provide CSD Supplier Number, Tax PIN, and BEEE Certificate; comply with public-entity procurement practices.
• Technical scope: proactive and reactive ICT support for hardware, software, backups, disaster recovery; on-site visits; remote management.
• Staffing: include Key Team Members with org chart, resumes, proof of competency; guarantee availability of Project Leader/Account Manager.
• References: at least five client references for similar work (letters on letterhead; minimum three required for scoring).
• Public entities experience: provide referrals demonstrating relevant public-sector maintenance experience.
• Compliance: adhere to applicable laws/regulations; SLA-based incident resolution; monthly restores/testing; reporting requirements.
• Evaluation: 80/20 (price vs. specific goals) with stated goals (ownership and locality-based points) and adherence to PPPF guidelines; payment terms: 30 days from invoice.
• Pricing: provide fixed hourly rates and monthly SLA charges for the contract duration; include ad-hoc hourly rates for out-of-scope work.

How to Apply

• Deadline: submissions due by 12:00 on 27 July 2026. (See documents; 36-month variant references; pricing schedule expected.)
• Submission method: email proposals to scm@nmsa.org.za (and, per docs, nmhlongo@nmsa.org.za as applicable).
• Documents to submit: cover letter with firm details and licenses; capability description; organization chart; resumes of proposed personnel; project leader designation; five (or at least three) traceable references; proof of CSD, Tax PIN, and BEEE where applicable; completed pricing schedule (rates per hour, monthly SLA rates).
• Briefing: mandatory briefing session (location/address noted above).
• Pre-qualifications: ensure compliance with CSD, Tax PIN, BEEE; include all requested registrations and certifications.
• Documents to obtain: RFP documents are provided with the issuer’s attachments (see filenames in the package).