Request for quotation : A service provider to provide customer care, process stipends and collect monthly timesheets for a period of 12 months.Closed

Overview

• The Department of Tourism invites bids for a service provider to deliver customer care, process stipends and collect monthly timesheets for 12 months (RFQ NB149/2026).
• This RFQ targets vendors with call-center/customer-care capabilities, payroll/stipend processing, and timekeeping data collection experience in a government context.

Requirements

• Completion and submission of required bid disclosure and anti-corruption declarations.
• Disclosure of any employment relationships with the procuring entity and links to related enterprises; show CSD registrations for all directors where applicable.
• Compliance with the SBD4 Bidder’s Disclosure (REVISED SBD 4 - Annexure A_AUG 2026) and the Sworn Affidavit for EME/QSE (Annexure B template) as attached (see documents). Failure to disclose CSD-active companies or relationships can lead to disqualification.
• BBEE/EME-QSE status documentation as applicable; ensure validity for the procurement period.
• The bid must be valid for the period stated in the RFQ (the annexures indicate binding declarations and ethics provisions).

How to Apply

• Submission deadline: 2026-10-27 at 11:00; hand delivery only to the address below.
• Submission method: Hand delivery to Department of Tourism, 17 Trevenna Street, Tourism House, Sunnyside, 0002.
• Documents to submit: Completed REVISED SBD 4 Annexure A (Bidder’s Disclosure) and Annexure B Sworn Affidavit (EME/QSE) as applicable; the RFQ document NB149/2026 and attached annexures (REVISED SBD 4 -Annexure A_AUG 2026.docx; ADDENDUM 4 - TEMPLATE - SWORN AFFIDAVIT OF BOTH EME AND QSE -.docx).
• Pre-qualifications/registrations: Provide CSD active status disclosures and BBEE status (EME/QSE) as required by the annexures.
• Briefing session: Not specified beyond the briefing address; no date published. For queries, contact nb aliso (nbaliso@tourism.gov.za, 012-444-6529).
• Documents to obtain: The RFQ NB149/2026 and annexures are available in the attached documents (NB149/2026 RFQ ACSA - 27 OCT 2026......pdf; REVISED SBD 4 -Annexure A_AUG 2026.docx; ADDENDUM 4 - TEMPLATE - SWORN AFFIDAVIT OF BOTH EME AND QSE -.docx).