RFP 5023314: Provision for Server Administration ServicesClosed

Overview

Provision for Server Administration Services for SARB, for a three-year term with an option to renew for two years. Bidders should be able to deliver end-to-end server administration across Windows, IBM AIX, Red Hat Linux, SUSE Linux, and VMware, including patching, DR/backups, provisioning, monitoring, security, and 24/7 support. Experience with a co-sourced delivery model and compliance with SARB’s security/privacy requirements is essential. (Reference: RFP document)

Requirements

• Ability to administer Windows Server, AIX, Red Hat Linux, SUSE Linux, VMware, and related backup/DR tooling; maintain SLAs and performance metrics.
• Demonstrated capacity for 24/7 incident response, on-site resources, and remote coverage; at least two vetted resources per function with one on-site full-time.
• Security vetting and MISS-based personnel vetting; adherence to National Key Points controls; POPIA/privacy obligations.
• Completion of SARB returnables: SRT 1–SRT 13, BBBEE, key personnel, project references, confidentiality, and pricing markup; Third-Party Risk Assessment (Annexure 2) if applicable.
• Ability to engage SARB’s standard contract and participate in Change/Service Management, audits, and risk controls; insurance and non-solicitation provisions.

How to Apply

• Submission via SARB e-Sourcing portal by 03 August 2026 14:00 (intention to respond via portal; late tenders only in exceptional cases). If portal access fails, request permission to submit by email to serveradministration@resbank.co.za. (RFP document)
• Briefing session: 10 July 2026 at 10:00am (compulsory). (RFP document)
• Questions/clarifications: by 9 July 2026 14:00 (metadata) with responses by 23 July 2026. Final proposals valid for 120 days.
• Documents to submit:
  • Administrative, Mandatory, Technical, and Pricing proposals using the SARB templates (SRT 1–13; pricing in SRT 12; contract markup in SRT 10.1). (RFP Returnables)
  • Pricing template: Annexure 7 (Server Pricing template.xlsx). (Annexure 7)
  • Third-Party Risk Assessment questionnaire: Annexure 2 (xlsx). (Annexure 2)
  • Other attachments per Annexures (e.g., standard contract template, readme on DR/Backups). (Annexures 3, 6)
• Where to obtain: the RFP documents and annexures are attached to the SARB portal; use English; pricing in PDF and editable formats. (RFP document)