RFQ for Customer Experience & Service Delivery Training CourseClosed

Overview

RFQ for Customer Experience & Service Delivery Training Course to design, facilitate and deliver a practical, workplace-relevant training programme for Land Bank staff, delivered virtually over 2 days to a minimum of 25 delegates. Bidders should be experienced learning and development providers, with advantageous exposure to banking, development finance, agriculture or financial services.

Requirements

• Minimum 5 years in learning and development with proven delivery of similar interventions; sector experience advantageous.
• Facilitator requirements: relevant qualifications, minimum 5 years facilitation experience, strong industry knowledge; detailed facilitator CVs and qualifications.
• Delivery capability: national delivery capacity, virtual facilitation, ability to accommodate varying learner groups, post-training support.
• Technical submission: company profile, evidence of relevant experience, detailed course outline/content, delivery methodology, facilitator CVs, contactable client references, indicative implementation plan.
• Training specifics: end-to-end solution including design, delivery, learner support and reporting; 2-day virtual course on Customer Experience & Service Delivery with minimum 25 delegates; certificates on completion; attendance and completion reporting.
• Compliance: tax compliance status (TCS/SARS PIN or VAT/CSD where applicable), SBD 4 and SBD 6.1 forms, confidentiality agreement, BBBEE documentation, and related statutory disclosures.

How to Apply

• Submission deadline: 23 July 2026 by 16:00 (RFQ-Customer Service and Service Delivery Training.pdf). Submission via email to Quotations@landbank.co.za (RFQ-Customer Service and Service Delivery Training.pdf).
• Documents to submit: quotation on official forms; TCS PIN or SARS certificate; CSD registration; SBD 4 disclosure; SBD 6.1 BBBEE; company profile; course outline/content; facilitator CVs; client references; delivery approach; any confidentiality agreement if required.
• Special notes: The RFQ includes mandatory and technical evaluation stages; a 70-point technical threshold to proceed, followed by price and specific goals evaluation under PPPFA (80/20 or 90/10). If applicable, include BBBEE certificate or sworn affidavit.
• f you are a consortium/JV, ensure separate TCS/CSD documentation as required.

Document reference: RFQ-Customer Service and Service Delivery Training.pdf (attached).