TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026Closed

Overview

Procurement of customer care training services for 5 municipal officials. Open tender by Ingquza Hill Local Municipality for a 5-day in-house training programme to be delivered to 5 officials, with evaluation criteria including functionality, pricing and specific goals; suitable training providers must be accredited with ETQA/SETA and meet minimum experience requirements.

Requirements

• Valid full CSD registration
• Completed and signed MBD1-9
• SARS Tax Compliance Status (TCS PIN) and/or original TCS certificate
• Proof that no undisputed municipal accounts are overdue (>30 days)
• Accreditation certificate with relevant SETA (ETQA/LGSETA) and facilitator qualifications
• Minimum of 3 years’ experience in delivering similar training; CV of facilitator to be provided
• In-house delivery within municipal jurisdiction; 5-day programme; SLA signed prior to implementation
• Proof of uploading learners to NLRDB within 5 days after appointment; close-out report within 1 week after completion
• Evaluation includes 4 traceable references, methodology and sample certificates; may include preference claims for specific goals (youth, women, disability, black ownership) with supporting documents
• Tender validity of 90 days; adherence to SCM and anti-corruption policies

How to Apply

• Obtain tender documents from ihlm.gov.za (Open Bids/E-Tender Portal) or the municipal tender box; download available documents
• Prepare official bids using required forms (MBD1-9) and pricing schedules; include firm pricing (VAT included), CSD/SARS documents, TCS, accreditation, facilitator CV, and NLRDB proof
• Submit by hand to 135 Main Street, Flagstaff, 4810 by 12:00 on 19 October 2026; envelope must reflect IHLM/49/2026-27/CORP; no late submissions accepted
• Enquiries: Corporate Services and SCM contacts listed in the tender; use provided emails/phone numbers
• Documents to attach: MBD1-9, MBD2-9 where applicable, Pricing Schedule, Tax clearance, CSD, accreditation, and proof of SETA/ETQA accreditation; signibility and adherence to 90-day validity
• Note: The tender requires compliance with the SCM Policy and the Preferential Procurement Regulations (specific goals may apply)