THE APPOINTMENT OF A SERVICE PROVIDER FOR ENTERPRISE BACKUP SOLUTION RENEWAL AND SUPPORT FOR A PERIOD OF TWO YEARS.

Overview

The CSOS seeks a service provider to renew and support the Storvault Enterprise Backup Solution for a two-year period. Bidders should have proven experience with Storvault backups, enterprise data protection (endpoints, servers, virtual, SQL, and Microsoft 365), disaster recovery/BCP, and cloud-based deployments with South Africa data residency. Mandatory reseller proof is required (Storvault OSM letter or distributor letter).

Requirements

• Renewal and 24-month support for Storvault Enterprise Backup Solution, including storage, monitoring, reporting, advisory services, and assisted restore testing; coverage for endpoints, servers, VMs, and M365 cloud workloads; plus DR/BCP alignment.
• Data residency: cloud-based solution with South Africa data residence; confirm data location and processing practices (POPIA-aligned).
• Security: encryption in transit/rest, MFA for admin access, RBAC, immutable backups where available, threat detection, and audit logging.
• Governance and transfer: documentation and knowledge transfer to CSOS staff; training manuals; access for at least five CSOS staff; ongoing support, incident management, and monthly service reporting.
• Qualifications: five client references for Storvault deployment/maintenance; CV of the technical lead (Storvault experienced); complete documentation and skills-transfer plan; pricing for the full two-year period.
• Compliance: Tax compliance (SARS PIN), CSD registration, BBBEE / CIPC documentation, SBD forms; Storvault reseller evidence; data-residency letters.

How to Apply

• Submission deadline: 10 November 2026 at 12:00; submit to CSOS, Ground Floor, Die Anker Building, 1279 Mike Crawford Road, Centurion 0157; late bids will be rejected. (CSOS007-2026 pdf)
• Submission method: hard copy submission; electronic copy on USB is optional.
• Documents to submit: official forms (SBD1, SBD3.3, SBD4, SBD6/6.1, etc.), tax PIN, CSD registration or CSD number, BBBEE certificate or sworn affidavit, Storvault reseller/distributor letters, data-residency letter, CV for the technical lead, five client references, training/knowledge-transfer plan, and pricing schedules (including Solution Implementation Services). (CSOS007-2026 pdf)
• Pre-qualifications: registration on the Central Supplier Database; SARS tax compliance; BBBEE requirements; evidence of Storvault reseller status; data residency confirmation.
• Evaluation: 80/20 preference with a 70% functionality threshold; mandatory requirements must be met; potential presentations.
• Documents location: see attached CSOS007-2026 PDF files for full RFP details. (CSOS007-2026 THE APPOINTMENT....pdf)