The provision of augmentary employee assistance programme (eap) services for employees of the city of cape town

Overview

The City of Cape Town seeks to appoint a service provider to deliver augmentary Employee Assistance Programme (EAP) services for its employees for 36 months. Bidders should have capable EAP delivery with data analytics, a 24/7 call centre, reporting capability, and must be registered on the City Supplier Database and the National Treasury Central Supplier Database (CSD) (107S_2026_27 - Final Tender Document For Advert.pdf).

Requirements

• CCT Supplier Database and CSD registration (and ongoing updates)
• Compliance with the SCM Policy and applicable laws; declare conflicts of interest (if any)
• Tax compliance with SARS (Tax Compliance Status PIN) and proof on request
• No disqualifications under SCM policy; not an advisor to the CCT related to the bid
• Minimum functionality score (60/100): Methodology 15, Company experience 30, Capacity 35; evidence via Schedule F13
• Demonstrate operational EAP capabilities: data analytics/dashboard, reporting outputs, and 24-hour call centre evidence (within past 12 months)
• Capacity: audit letter confirming total clinical call centre staff and affiliates
• Occupational Health and Safety compliance; Health and Safety Plan if requested
• Returnable documents: Schedule F13.A–F13.D, Form of Offer and Acceptance, Price Schedule, Annexures (as per the tender) (107S_2026_27 - Final Tender Document For Advert.pdf)
• Compliance with confidentiality, data protection (POPIA), and related policies

How to Apply

• Submission deadline and briefing: closing date 23 November 2026 at 10:00; site visit/clarification 3 November 2026 (11:00) via Teams (link in document) (107S_2026_27 - Final Tender Document For Advert.pdf).
• Submission method: sealed tender envelope to Tender Box 219, Civic Centre, 12 Hertzog Boulevard, Cape Town; keep envelope clearly marked with Tender No and description; if too large, contact Tender Distribution Office for alternative instructions (107S_2026_27 - Final Tender Document For Advert.pdf).
• Documents to submit: Form of Offer and Acceptance; Price Schedule; Schedule F13.A–D; List of Returnable Documents; Tax Compliance PIN; CSD/Supplier Database proof; relevant schedules (Schedule F.12 etc.) (107S_2026_27 - Final Tender Document For Advert.pdf).
• Pre-qualifications/registrations: City Supplier Database; CSD; SARS Tax compliance; ensure independence from conflicts of interest.
• Briefing session: 3 November 2026 via Microsoft Teams; attendance not compulsory but strongly recommended (107S_2026_27 - Final Tender Document For Advert.pdf).
• Where to obtain bid documents: documents issued via the official tender portal and at the Civic Centre tender office; attached document contains all returnable schedules (107S_2026_27 - Final Tender Document For Advert.pdf).