The Road Accident Fund (RAF) wishes to appoint a suitable service provider to conduct Online/Virtual Insurance Claims Administrator Learnership Programme for a period of twelve (12) months.Closed

Overview

RAF seeks a service provider to conduct an Online/Virtual Insurance Claims Administrator Learnership Programme for 12 months. The programme targets 12 learners, delivered fully online (MS Teams/LMS), with QCTO accreditation for Insurance Claims Administrator NQF Level 4 (SAQA ID 99668) and learnership code 32Q320085191314. Bid is open to CSD-registered suppliers with relevant learnership delivery experience and data-security capabilities; payments are milestone-based, with final payment on QCTO certificate.

Document reference: RFQ Document PR10117232; Annex C (RFQ SPECIFICATION); Annex A (Security Measures).

Requirements

• Accreditation: Service provider must be QCTO-accredited to offer Insurance Claims Administrator NQF 4 (SAQA ID 99668); provide valid proof by closing. (RFQ SPECIFICATION)
• Delivery capability: Fully online rollout with learner support, LMS familiarity, and MS Teams; upload Learnership Agreements to QCTO, assist with logbooks, verify results, and submit SORs. (RFQ SPECIFICATION)
• Planning and reporting: Submit a Learnership rollout plan; meet with SDF/business units; provide monthly learner progress reports. (RFQ SPECIFICATION)
• Experience and capacity: Demonstrate capacity with at least one prior Learnership; complete Annexure B detailing relevant experience. (RFQ SPECIFICATION)
• Compliance: RAF requires CSD registration; SARS tax matters in order; no collusion; single bid per group with common directors; disability proof if claiming specific goals. (RFQ DOCUMENT AND SBD4)
• Data security and privacy: Adhere to Annex A Security Measures; POPIA compliance; secure handling/storage, access control, encryption, incident response; audit rights. (Annex A)
• Evaluation: 80/20 price/qualifications; Phase 2 includes Specific Goals (HDI, Women, Persons with disabilities) with documented proof. (SBD6.1)
• Payment: Milestone-based payments; final payment on receipt of QCTO certificates. (RFQ SPECIFICATION)

Document references: RFQ Document PR10117232; Annex C; Annex A; SBD 6.1.

How to Apply

• Submission deadline: 27 July 2026 by 11:00; responses emailed to rfq.procurement@raf.co.za. (RFQ DOCUMENT)
• Questions: via tshilidzi@raf.co.za; contact 012-429-5886. (RFQ DOCUMENT)
• Documents to submit: Completed Annexures and SBD4 disclosure; proof of QCTO accreditation; CSD registration details; price schedule (Table under Annex E); evidence for specific goals (where claimed). (RFQ DOCUMENT; Annex E)
• Briefing/site visit: N/A. (RFQ DOCUMENT)
• Where to obtain bid docs: RFQ Document PR10117232 (see attached). (RFQ DOCUMENT)

Document references: RFQ Document PR10117232; Annex E (Cost Breakdown); SBD 6.1 (Preference Points).