The Road Accident Fund (RAF) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline. A safe reporting facility for the Road Accident Fund for a period of three (3) yearsClosed

Overview

The RAF seeks to appoint a service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline for a period of three years. Bidders should be experienced in hotline/call-center operations, confidential reporting, and data protection (POPIA, PDA), with capabilities for 24/7 multilingual service, secure communications (toll-free, email, web form), and routine reporting. Preference considerations include CSD registration and relevant HDI/Women/Disability goals.

Requirements

• Three staff CVs with minimum 3 years’ hotline/call-center experience.
• Evidence of at least three prior hotline/ similar projects ( Annexure B).
• Comprehensive project proposal covering logistics, confidentiality, 24/7 availability, anti-collusion and regulatory compliance (POPIA, PDA, PD Act 2000).
• Provision of hotline tools: ported toll-free number (0800 111 224), secure email, web form, and secure callbacks, plus 24/7 operation in all SA official languages.
• Reporting: tipoffs within 24 hours; monthly, quarterly, and annual reports with defined content.
• Technical/security measures: document handling, access control, encryption, incident response, audits (Annexure A).
• Compliance: CSD registration, SARS tax compliance, VAT status; disability considerations with supporting certs if applicable.
• Evaluation: minimum 60/100 at technical; 80/20 price vs specific goals scoring per SBD 6.1.

How to Apply

• Submission deadline: 29 June 2026 at 10:00 (RFQ PR 10116643; responses valid 30 days from closing).
• Submission method: email quotations to rfq.procurement@raf.co.za; enquiries to duduetsang@raf.co.za (Duduetsang Sono).
• Documents to submit: completed RFQ annexures, SBD4, SBD6.1, Annexure A (Security Measures), pricing schedule, CVs, Annexure B (references), CSD/tax documentation, proof of HDI/Women/Disability status where claimed.
• Pre-qualifications: CSD registration; SARS tax compliance; VAT status; disability proof if claimed; no collusive or multiple-entity submissions.
• Briefing/site visit: N/A.
• Where to obtain documents: RFQ documents attached to the invitation (see RFQ Document PR 10116643 Fraud & Ethics Hotline.docx); security annex (Annexure A) is a separate file.