the south african social security agency hereby invites proposals for the appointment appointment of a service provider through open bid process to supply, install, deliver, configure, support and maintain hitech self-service kiosks as and when required to SASS Head Office and nine (9) regions for a period of 3 yearsClosed

Overview

The South African Social Security Agency invites proposals to Supply, Install, Deliver, Configure, Support and Maintain Hi-Tech Self-Service Kiosks at SASSA Head Office and nine regions for 3 years. Suitable bidders are ICT hardware integrators with experience in self-service kiosks, biometric devices, branding/compliance, and end-to-end support.

Requirements

• Proven ability to supply, install, configure and maintain kiosks with integrated security, biometric and network features (per Annexure A).
• Compliance documents: tax clearance, SARS PIN/TCS, CSD number; proof required for B-BBEE and preference claims (SBD4/SBD6.1).
• Pricing: firm prices; bid validity 90 days; delivery to destination included in bid; separate schedules for multiple delivery points if applicable (SBD3.1).
• Submission: physical bid to SASSA Tender Box and an electronic duplicate via e-Tender Portal; identical content; no cloud/email submissions (SBD1).
• Mandatory and non-mandatory clarifications: questions in writing; briefing 29 Jul 2026 (non-mandatory); Q&A published within 3 working days (NOTIFICATION.pdf).
• Warranty and support: minimum 3-year base warranty, 10-year structure warranty; 4-hour on-site response; national 1st/2nd/3rd level support; SA presence required (Annexure A).

How to Apply

• Submission deadline: 14 August 2026 at 11:00; non-compulsory briefing: 29 July 2026 via MS Teams (NOTIFICATION.pdf).
• Where to obtain bid documents: etenders.treasury.gov.za and sassa.gov.za (NOTIFICATION.pdf).
• Required documents (checklist forms): SBD1 (Invitation to Bid), SBD3.1 (Pricing), SBD4 (Bidders Disclosure), SBD6.1 (Preference Points) and Annexure A (Kiosk Compliance Checklist) (SBD1.pdf, SBD3.1.pdf, SBD4 LATEST.pdf, SBD6.1 90-10 PPR2022.pdf, Annexure A - Checklist.pdf).
• Compliance references for kiosks: CPU, memory, Windows 11, TPM, 22" touchscreen, biometric reader (V521/V3), IP65, barcode/document/facial scanners, printer, UPS, security, accessibility, and branding requirements (Annexure A).
• Briefing/queries: non-compulsory briefing via Teams; questions to KioskProcurement@sassa.gov.za; ensure all bid content matches physical and electronic submissions (NOTIFICATION.pdf, Annexure A).