The South African Social Security Agency hereby invites proposals for the appointment appointment of a service provider for Biometric & IAM (BIAM) System Support and Maintenance for a period of three (03) years.Closed

Overview

The contract aims to appoint an on-site BIAM (Biometric & IAM) system support and maintenance provider for three years to manage Oracle IAM and related BIAM components. Bidders should have proven BIAM/IAM implementation and maintenance experience, including biometrics (VeriFinger/Verilook, MegaMatcher), smartcard management, PKI/certificate authority, and complex system integrations (DHA HANIS/ABIS, IJS, SRD, eKYC), plus API-first architectures and relevant middleware (IBM MQ, BizTalk, KrakenD API Gateway). Certifications or pre-qualification requirements are expected as part of resource vetting.

Requirements

• On-site support and maintenance for Oracle IAM and all BIAM custom apps (NRP, Staff Enrolment, Beneficiary Enrolment, System Dashboard, IBM MQ, etc.) for 3 years.
• Deliver API-first enhancements for biometric verification (BBE) to be consumed by multiple SASSA apps via secure interfaces and internet channels; ensure interoperability and data privacy.
• Design and maintain secure smartcard initialisation/personalisation, including key management, HSM integration, audit logging, and backend registration/lifecycle.
• Develop and support enterprise-grade eKYC (facial biometrics) as a standalone, API-first microservice exposed via KrakenD, with REST+JEE/JPA backend, OAuth2/OIDC, and API documentation.
• Support integrations with DHA, SRD, IJS, AD/MS Exchange, ERP, PostBank, and other systems; manage certificates and PKI across server/client sides.
• Provide comprehensive service covering HelpDesk, Technical, DBA, Training, Audit, and Project Management; 24/7 monitoring, DR/BCP, and knowledge transfer.
• Proven skills in: Oracle IAM/OIAM, NRP, VeriFinger/Verilook, MegaMatcher, Java EE/JPA, Angular, IBM MQ, WebLogic, NGINX, KrakenD, HAProxy, Oracle Linux, JavaCard, and SOCPEN connectivity.

How to Apply

• Submission deadline: 13 August 2026 at 11:00. (metadata)
• Submission method: via the official tender portal as per the TOR (see BIAM TOR.pdf).
• Documents to complete and submit: completed bid response template (Excel) and cost breakdown (Annexure C) as specified in the TOR (see BIAM TOR.pdf).
• Required pre-qualifications: bid resources must be vetted as part of the bid (vetting of bidder resources per TOR).
• Briefing session: details/location provided in the TOR; briefing held at 501 Prodinsa Building, Cnr Steve Bhiko and Pretorius Street, Arcadia, Pretoria (see BIAM TOR.pdf) and may be mandatory.
• Documents to obtain: the BIAM TOR within SASSA06-26-ICT-HO.zip (BIAM TOR.pdf) for full requirements (including Annexures) and submission templates.

Notes:

• Specific briefing dates and portal instructions are in the attached BIAM TOR (BIAM TOR.pdf).
• The bid may require registration or pre-qualification details beyond what’s summarized here; consult the TOR for exact criteria.