WCGHSC 0371/2026: PROVISION OF DEBT COLLECTION SERVICE IN RESPECT OF OUTSTANDING DEBT TO THE DEPARTMENT OF HEALTH, WESTERN CAPE GOVERNMENT FOR A FIVE (5) YEAR PERIOD.Closed

Overview

Provision of debt collection services for outstanding debts to the Western Cape Department of Health and Wellness over five years. Bidders should have proven experience handling debt collection for large institutions, be Western Cape–based with an established branch, and comply with SA debt-collection standards, B-BBEE, tax, and CSD requirements.

Requirements

• Demonstrated debt-collecting experience for large institutions; provide evidence and current contracts (Annexure A).
• Established Western Cape office/branch to manage the contract (Section 4.1).
• Compliance: tax status (TCS/PIN), CSD registration, and full documentation as per sections 2.3–2.7 (CSD, SARS TCS, VAT).
• Compliance with industry bodies: registered member of the Council of Debt Collectors and ADRA; supply certificates (Section 1.1.22–1.1.23).
• Fidelity/trust arrangements: open and maintain a trust account; provide bank-certified proof within 14 days of SLA; monthly bank statement submissions (Sections 1.1.25–1.1.28).
• Data handling and collection capabilities: electronic weekly handovers, data cleansing/validation, SMS/Email, NAEDO capability, web-based progress reporting (Section 1.1.2–1.1.5, 1.1.14).
• Financial and contractual: bid to be firm for 60 months, inclusive of VAT; 80/20 preferential evaluation; full compliance with GCC, OHSA, and contract terms (Sections 2.2, 3.6, 5.2, 5.3, 11).

How to Apply

• Submission deadline: 7 August 2026 at 11:00. (see pricing and forms in attached documents)
• Submission method: sealed envelope or courier delivered to the bid box at the Western Cape Government Building, 4 Dorp Street, Cape Town; bid box hours 06:00–21:00. (see attached bid documents)
• Documents to submit: WCBD1, WCBD3.1, WCBD6.1; WCBD7.1 (contract); WCBD4; Pricing Schedule WCBD3.3; Annexures A–C with Appendices; CSD/TCS disclosures. (see WCGHSC 0371/2026 Bid Documents)
• Registrations and pre-qualifications: Central Supplier Database registration; tax compliance status (SARS PIN or TCS); include CSD number if no TCS; B-BBEE verification or sworn affidavit (WCBD6.1 and WCBD4).
• Where to obtain bid documents: attached PDFs (see WCGHSC 0371_2026_Bid Document (003).pdf).
• Briefing session: not specified in the available text.
• Key contract specifics: five-year term with possible one-year extension; percentage commission on amounts recovered (inclusive of overheads, VAT); adherence to trust account and confidentiality requirements.